Info

Accessible Campsites

There are 2 accessible campsites at the festival. The accessible campsites have their own dedicated entrance. They are secure, safe spaces where the accessibility team and stewards will be based throughout the festival to assist you. The following facilities are available within these campsites:

• Wheelchair accessible and standard unisex toilets
• Wheelchair accessible and standard unisex showers
• Mobiloo HDU changing unit featuring an adult changing bed, toilet, sink and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)
• Charging facilities for wheelchairs and medical equipment
• Accessible sink and water point
• Secure cold fridge to store medication
• Lockers to rent
• Food and drink concession
• Essential electric power supply (if requested and approved).
• 24-hour Campsite Managers

Campervans

Customers are able to stay on the accessible campsite in a campervan. Accessible campervan spaces are limited and sold on a first come first serve basis. You must apply to purchase one through the application process.

Accessible Car Parks

There is dedicated accessible car parking at the festival for camping and non-camping customers.
We also have a pick-up and drop off area for accessibility customers.

Facilities in the Arena and Entertainment Fields

Raised viewing platforms

There are raised viewing platforms next to the Main Stage, in the Big Top and in Electro Love for wheelchair users and those with restricted mobility.

The raised viewing platforms will have ramped access, seating, charging points, wheelchair-accessible toilets and drinking water.

Ground level viewing areas

Dedicated ground level viewing areas are available to those who need a less crowded area and the option of sitting for short periods of time.

The ground level viewing areas are situated in front of the raised viewing platforms and are separated from the main crowds by a barrier.

Accessible toilets

Wheelchair accessible and standard toilets for accessibility customers are located across the festival site.

HDU changing

There are Mobiloo units in the main arena accessible campsite and the yellow accessible campsite featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)

All accessibility customers can use the HDU changing units, whether camping or not.

Accessible entrance lanes

There are dedicated entrance lanes for accessibility customers to access the festival.

Bars

Dedicated accessible lanes are available at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.

Internal transport

We provide an internal shuttle bus and buggy service available to help customers with accessibility requirements move around the festival site.

Sensory calm space

There are Sensory Calm spaces in the main arena and Kidzone. The aim of these spaces is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use them.

There are also Buddies at the festival. These trained professionals are available to support attendees, and provide guidance, reassurance, and comfort.

Hearing loops

Hearing loops will be installed at all box offices.

Essential Companion tickets

An essential companion ticket is provided, free of charge, to those customers who would be unable to attend without the help and support of another person.

There is no need to buy a ticket for your essential companion. These are allocated through the application process.

If you have any queries, we have a dedicated Accessibility Team working all year round to assist customers. Please don’t hesitate to contact us by filling in this form or emailing us at [email protected].